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Course Description
Participants learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps them improve practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give learners ongoing support throughout their improvement journey.
Course Outline
Module 1: Course Introduction
Module 2: The Journey
Module 3: Organizational Change Management (OCM)
Module 4: The Desire
Module 5: Communications
Module 6: The Roadmap
Module 7: Metrics and Measurements
Module 8: Check, Control, and Redirect
Module 9: Stay Tuned
Module 10: Guiding Principles
Module 11: Exam Preparation Guide
Target Audience
This course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large.
Learning Objectives
At the end of this course, learners are able to:
Prerequisites
Examination
Our training programs are designed to meet the specific needs of individuals, teams, and organizations looking to improve their performance and productivity.
Here are some of the key features and benefits of our training services:
Comprehensive training programs: We offer a wide range of training programs that cover various topics, including IT Service Management, DevOps, Project Management, and more. Our training programs are designed to be comprehensive, practical, and tailored to the needs of each individual or organization.
Experienced trainers: Our trainers are experts in their respective fields with years of practical experience. They bring a wealth of knowledge, insights, and best practices to each training session, helping participants to learn and apply new skills and techniques effectively.
Flexible delivery options: We offer both virtual and e-learning training programs to meet the needs of our clients. Our online training programs are convenient, accessible, and flexible, allowing participants to learn at their own pace and from anywhere in the world.
Measurable results: We believe that training should lead to tangible improvements in performance and productivity. That's why we focus on delivering training programs that are designed to achieve measurable results. We provide regular assessments and evaluations to track progress and ensure that our training programs are delivering the desired outcomes.